PRODUCTS RELATED QUESTIONS

How long are your meats good in the freezer?

As long as they are kept at a steady freezing temperature and the vacuum seal is intact, our meats can last 12 months in the freezer.

How is the meat packaged?

All of our meats are vacuum sealed with thick BPA proof vacuum packs. This does not only prevent freezer burn, it’s very easy to defrost. They are packaged in a refrigerated cooler box with dry ice. From delivery at your door the meats should stay frozen for approx 24 hours.

Why Flash Frozen?

Frozen is the best way to ensure that the meat retains its flavour, texture and colour. The freezing process takes only minutes but the benefits are long-lasting. There is no discernible difference between fresh and flash frozen meat or seafood.

After I defrost the meat, how long can it stay in my refrigerator?

If the vacuum seal of the package is not broken, your meat has a shelf life in a refrigerator of up to 2 weeks.  Once you break the seal you should consume the meat in 3 days if ground, 5 days for cuts / sausages.

What’s the best way to defrost the products?

DO NOT THAW AT ROOM TEMPERATURE OR IN HOT WATER or MICROWAVE. Thawing in the fridge is ideal however, if you are in a rush, you can put the vacuum sealed packages into a sink with COLD water, however please be aware that small holes can occur in the vacuum-seal during freezing, shipping or handling which is why we recommend thawing on a dish in your fridge, if you have the time.

Is it organic?

Although all of our suppliers pledge not to use pesticides, herbicides or antibiotics of any kind, we do not mandate our suppliers to have organic certification because it is tremendously costly for small producers.  We have found that there are other, perhaps more important, indicators of quality and sustainability. Most beef that is certified organic still comes from a cow raised in a feedlot, where it is fed corn or grain, which is completely unnatural for a grazing animal.

Is it expensive?

We believe meat that costs a few dollars per pound actually costs far more than that… in environmental destruction, the animal’s lack of well being, and long-term human health.

Our prices are honest, and offer great value relative to all-natural grocery stores.  Our products range from $8 to $35+/lb, and we offer a very different product from what you see in a grocery store. Our animals are raised on Ontario  pastures, moved regularly, never fed antibiotics, and have plenty of space to enjoy their lives. They are raised by humans, not machines, on farms that are slowly rebuilding Canada’s agricultural heritage.  And you can taste the difference!

Is your beef grass fed?

Our beef is grass fed but not exclusively. Grains are also used to supplement the animals’ diet. The combination of these natural foods helps achieve a higher degree of marbling than that found in exclusively grass fed beef. To our knowledge, there is no certified grass fed prime quality grade beef commercially offered in Canada or the United States.

Why don’t you charge more?

Our prices are a fair reflection of what it costs to produce the highest quality products.  Our goal is to make them available to as many people as possible while covering our costs, most of which goes towards supporting the farmers in our program.

LOGISTIC QUESTIONS

Do I need a bigger freezer?

No. Our orders are small enough to fit in any home refrigerator / freezer (assuming it’s not already full with items that you can’t identify, in which case it’s maybe time for a clean start?).  You can also skip anytime if you run out of room.

For the LARGE box order, you must make sure that an average fridge freezer is completely empty though.

What if we aren't home when you deliver?

No problem!  Everything is packed with an ice pack in an insulated grocery bag, so it will stay cold for several hours on your doorstep.  If you do not have a safe drop spot for us to leave your delivery, we would suggest delivering to an office location. Please be sure to refrigerate or freeze the product as soon as possible after delivery. If this is a gift, please alert gift recipients that a perishable gift will be delivered to them and to freeze or refrigerate all products as soon as possible upon delivery.

Do you delivery to apartments and office buildings?

Yes we do, however, it is your responsibility to give us proper delivery instructions. For example if you live in an apartment building, makes sure to give us the buzzer code or contact info of your concierge, if applicable. When delivery has to come to your office, make sure to give us the right department / name of recipient if it’s not yourself.

How do I determine what time the product will be delivered so that I can ensure someone is there to accept the package?

Orders placed Monday will be delivered on the following Friday.

Once your order is shipped, we will send you an expected delivery time and a tracking number or courier like Fedex or UPS, if applicable.

You can verify your delivery date or track your shipment on the courier website. While we will make every attempt to adhere to this shipping schedule as much as possible, holidays and unforeseen circumstances can force exceptions to the shipping and delivery schedule. If you have special delivery requests or you need to request a specific delivery date, please send an email to support@papaearth.ca once you complete your order.

Am I locked in?

Nope! You can select your frequency of delivery (every 2, 3, 4 or 6 weeks). If you just want to order one time, no problem, simply pause or cancel your subscription at any time.

Can I customize my own box?

Absolutely! Papa Earth offers a variety of pre-selected boxes and on top of that we offer the option for you to customize your own box based on a coin system. You can change your box every time you before your next delivery or simply keep re-ordering it.

What are loyalty COINS and how do they work?

We believe that loyal customers should be rewarded, that’s why we reward them with loyalty COINS. These are simply discounts that can be used to get a discount on your next order or to save up for a free box. The loyalty COINS are equal to our in-store COIN currency. We apply the following amount of loyalty coins for each box:

SMALL BOX:       1 loyalty coin

MEDIUM BOX:   3 loyalty coins

LARGE BOX:       10 loyalty coins

You can apply them as a discount in your subscription in the ‘my account’ section.

Where do you deliver and does it cost extra for delivery?

We deliver anywhere in Ontario and delivery is already included our box price, no added fees on top!

How do I handle dry ice?

The temperature of dry ice is -109F, cold enough to freeze skin cells and cause an injury similar to a burn. Always handle dry ice with protective gloves or a towel and keep out of reach from children. You should never dispose of dry ice in a sink, toilet or other device. This can destroy the structure because of the temperature difference, instead, let it defrost in our insulated cooler.

Can I recycle the packaging?

Our cooler boxes are made out of Styrofoam. In the province of Ontario you are allowed to put the Styrofoam in the recycle bin. Also, they are great to re-use as a cooler for the beach!

Currently we are working on a eco-friendly cooler. If you have any tips or suggestions please email us at support@papaearth.ca

What if there is a problem with my order?

We are committed to excellence in Customer Service and providing the highest quality cuts of meat available. If you’re not completely satisfied with your experience, e-mail or call us and we guarantee we’ll make it right for you every time! Email: support@papaearth.ca

Please make sure to include as much order information as possible to help us expedite your concerns.